General

The short answer is yes. We provide prototype services, to a reasonable extent, free of charge. In fact, we prefer to be part of the prototype work because it allows us to make suggestions in material selection and processing improvements.

In order to provide fresh materials to our customers, epoxy and urethane products are manufactured to order. Except for emergencies, our standard lead time is 2 weeks from receipt of order. In the case of regular repeat orders, our production is planned to accommodate early releases and emergencies that arise from time to time.

As a customer service, whenever possible, we trace long distance shipments to solve any problems that may arise during transit, insuring the timely delivery of our products.

Quantity

Crosslink Technology Inc. has very few off-the-shelf products for immediate delivery. Everything is made to order to provide fresh epoxy and urethane materials to our customers. Although we can accommodate lower volume purchases, at times we are limited by the minimum batch sizes allowed for our mixing equipment. Our minimum order size for epoxy and urethane products is 3 gallons (14 liters) of resin plus the required amount of hardener for 2 component systems and 5 gallons (20 liters) of material for single component products.

Minimum Invoice Amount ($):

The minimum amount is $1,000.00 per invoice. Different products may be combined (subject to the minimum batch sizes stated above) to achieve the minimum invoice amount.

Pre-pay and Charge Shipments:

Unless agreed otherwise, shipments are made FOB our plant and we ask our customers to specify the carrier of their choice. In some cases we are asked to ship the "best way" and invoice the charges incurred for the shipment.

Rush shipments by Courier:

One must keep in mind that some epoxy and urethane products are considered "Dangerous Goods" for transportation purposes. This being the case, only certain couriers are licensed to transport dangerous goods thereby limiting the choices available.

In addition, most couriers have the policy to invoice the shipper if the customer's account with the selected courier is delinquent. This requires Crosslink Technology Inc. to confirm the account status of the client before making the shipment.

Credit Card Purchases:

Customers requesting payment by credit card will receive an authorization form from us with a request to provide the necessary information and a signature for our files. This form can be faxed or e-mailed back to us. The signed form authorizes Crosslink Technology Inc. to debit all charges (including shipping charges) associated with the particular shipment to the credit card provided.

There are no extra charges associated with this service.

Epoxy and Polyurethane compounds can be packaged to suit the handling requirements.

Generally speaking, the following are the widely available standard packaging methods:

• Bulk packages in 55gal (200litre)
• 5gal (20litre)
• 1gal (4litre)
• 1quart (1Litre) containers.

Depending on the product, these containers hold standard weights regardless of the mix ratio.

Pre-weighed units. The container sizes and the weight per container are selected based on the mix ratio of the epoxy or urethane system. This type of packaging allows the user to empty the contents of one container, usually the hardener, into the other and obtain the correct mix ratio without weighing. This type of packaging tends to be slightly more expensive but are highly suitable for field applications where it is inconvenient to weigh each component separately.

Cartridges are limited to epoxy or urethane materials with convenient exact mix ratios. They are typically 1:1, 2:1 and 4:1. Cartridges require a suitable dispense gun and static mix heads that thoroughly mix the products during the dispense cycle. This is a highly desirable method of packaging for convenient field applications such as repair.

Plastic bags equipped with a barrier between epoxy resin and hardener are also utilized in field applications. They are also limited to products with convenient mix ratios. The resin and hardener are mixed by removing the barrier and kneading until thoroughly mixed.

Although we do not make flooring products, based on our knowledge of polyurethanes, you could try and repair small areas provided the surface to be repaired is properly sanded.

From the appearance standpoint, we would only recommend this for repairing a freshly coated floor. If you find the results of the repairs unsatisfactory then let the patches fully dry, lightly sand and recoat the whole floor.

Crosslink Technology Inc. prides itself in providing the best products to increase customer profit. We do not always have the lowest cost materials but we believe that our products along with our expertise in processing Epoxy and Polyurethane compounds will result in maximum profit for our customers. Our products, services and knowledge base are all designed to yield our customers the highest quality components at the lowest costs possible.

Our services include:

• A complete review of the intended process and component performance parameters
• Recommendations regarding possible processing equipment
• Suggestions on component design
• Developing new or modifying existing products to provide the best of all worlds in the production environment
• Focused development effort and assistance with trial for fast completion of projects
• Quick response with samples
• Confidential prototype services within our capabilities
• Customer specific quality control in manufacturing
• On time delivery of orders
• Ongoing and continued customer support

We believe that we are better than our competition in all the above listed categories and our track record proves it.