Crosslink Technology Inc. Epoxy and Urethane formulators registered logo.

Crosslink Technology Inc.
Formulated Epoxies, Urethanes and Custom Cast Electrical Parts

"Our strength is in our Formulations" 

ISO 9001: 2000 Quality System
"Our Mission is to profitably meet the needs of our customers through customized, innovative, high quality formulations and reliable components, accompanied by the best customer service in our industry, while being recognized as a trusted reliable supplier and employer, achieving steady growth by retaining our customers and discovering new business opportunities"

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CUSTOMER SURVEY/FEEDBACK

Crosslink Technology Inc. strives to provide products and customer service that is the best in our industry. This requires us to look at our company and products through the eyes of our customers and potential clients. Please send us your comments so that we may continue to improve our services based on your needs. We welcome criticisms as well as commendations.

Thank you!

 

Your feedback is extremely important to us.

Answering the following 5 questions will allow us to learn about your priorities in purchasing our products:

ITEM

SELECT

COMMENT
I know what I want to do but not sure which is the best product to use. I need help with product selection along with advice on how to use it best.
I would pay slightly more for a product that increased my overall profits through easier or faster processing.
My process can handle the standard variations in incoming raw materials. I don't need any quality control that is specifically tailored to my needs.
I would like to receive problem solving support from my suppliers that is focused on my whole process rather than just the material they supply.
I don't need help with my processing, I just need the lowest cost products available for my purposes.

Please rate the following items from 1 to 5 by selecting the appropriate number from the dropdown list against each item. (1=Strongly disagree, 5=Strongly agree). You may also insert a short comment against any particular item.

ITEM

RATING

COMMENT
1) Understands my process requirements
2) Assists in reducing overall costs
3) Responds to emergencies quickly
4) Is flexible in responding to special requests
5) Does what was promised
6) Replies to questions promptly
7) Provides timely quotes
8) Has fair credit policy
9) Provides products with reasonable lead times
10) Delivers orders on time and complete
11) Provides reliable and responsive customer support
12) Works to correct problems quickly
13) Assists with product design and improvement
14) Provides good value for the price
15) Always acts with integrity
16) Easy to do business with
17) Are experts in their field
18) Cares about our business
19) Issues credits in a timely manner
20) Provides accurate invoices
21) Provides better than average service
22) Constantly delivers products that meet our requirements

What should we stop doing?

What should we continue to do?

Please provide us with your general impressions about the products and services you received from us to date. (With your permission, we would like to use selected comments in our advertising. Please check the appropriate boxes below.) 

You may advertise my comments: You may NOT advertise my comments:
You may use my name: You may use our Company name

Comments:

Company:
Name:
Title:
Phone:
E-mail:

Thank you for completing the form!!

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Webmaster: Karl Egenberger

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Last modified: June 20, 2007