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President’s Message

 

Paul R. Macko - President and CEOWe at Crosslink Technology just completed celebrating our 35th   year in business.  It was an amazing year full of new initiatives, positive opportunities and team celebrations.   We invested in our Production and Quality teams to ensure that we are producing high quality products that our customers need, when they need it.  Our sales team continues to excel in developing relationships with our customers to embody what it truly means to be a partner.  We now provide Customer Care in 4 different languages – English, French, Spanish and German – because removing barriers, such as language, is important to delivering superior customer service to all of our customers, no matter where they are in the world.  Through these actions we re-affirmed our commitment to our loyal customers, dedicated employees and continuous improvement and will continue on this path, now and in the future. 

Overall, Crosslink’s Mission is to provide innovative solutions in order to make our customers and employees successful.   In order to exemplify our Mission, we developed Core Values which our Company strives to meet every day:

  • Integrity, honesty and respect in all relationships
  • Commitment to ensuring our customers’ success
  • Deliver superior quality, innovation and service
  • Empower, recognize and reward employee excellence
  • Dedication to continuous improvement
  • We keep our promises!

However, like any good Company knows, you are only as good as your reviews (and your last quarter!) which is why we implemented our annual Customer Satisfaction survey.   We learned that 100% of the respondents would refer Crosslink to a friend or family member.  As pleased as we are with this feedback we will not rest on our laurels and we will continue to work hard to keep your trust. 

We also understand the importance of giving back and committed to donating to our local Mississauga Food Bank for every response to our survey.  As a result of the increased responses, Crosslink has made a significant donation to our local Mississauga Food Bank. I would like to personally thank all the respondents who took the time to submit the survey – it made a difference not only to our business but to our community. 

While we are one Company and work together as one, our 2 divisions continue to impress me in their inventive, ground-breaking work.  Our Liquids Division are experts in Epoxy and Urethane technologies for many different and varied applications across diverse markets – from utilities to commercial products to manufacturing to automotive -  we provide solutions everywhere!  Our Cast Parts Division prides itself on helping customers from design to the custom manufacture of the cast parts. These parts range from Electrical Insulators and Bushings to many unique applications in various industries and have solved many problems that could not be found anywhere else.  

Upon reflection, I am extremely proud of everything we have done here at Crosslink, both in the last 35 years and in our 35th year.  While I have only been here for just over 18 months, our accomplishments are immense and the drive for both our success and the success of our customers is unwavering.  However I know that we can always do better – for our customers, be it large International Multi-nationals or small local, domestic customers – and for our employees through training, recognition and career development.  As we enter our 36th year, I remain resolute in our obligation to continuous improvement and am so excited to see what this year, and all future years, brings.

If I can be of any service to you personally, please do not hesitate to contact me at This email address is being protected from spambots. You need JavaScript enabled to view it. or at 1 800 563-3769.

Sincerely,

Paul R. Macko

President and CEO

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